Seen on NBC's "The
Other Half" (view
clip) and a voice of reason on the upcoming radio show "Conflictline",
Barb North has had a lifetime career performing in, writing and producing
over 30 network and syndicated television shows as well as headlining at
comedy clubs throughout the country. HGTV recently posted an
interview with Barb about Mediation on Youtube (view
clip). Or listen to a recent interview on Divorce as a Catalyst
with Dawn Sinnott
Barb is the shorter half of the Comedy Team of Barb and Steve North. She
is a comedian, performer, writer, and producer. This background explains
Barb's unique ability to act as an MC or appear as a talk show guest AND
incorporate an entertaining spin into the content. Her presentations are
fun, informative, and funny.
Peace in the Workplace - How to get
along from cubicle to cubicle. We spend more time with our co-workers than
our loved ones and we didn't choose them. Barb gives tips on how to
resolve the small things before they grow.
Can I Talk to Your Supervisor? You've been overcharged, the package
wasn't delivered, you need an extension or discount on a bill-- and the
phone battle begins. How to remain calm and get what you want from
strangers on the phone.
I Think You're a Jerk - We hear so
much about "I" statements, but what are they, really? And how can they be
used effectively to resolve conflict and help communication? Move from
feeling to thinking to expressing your truth.
Rewarding People Who Act Badly - We
complain about how they act -- but how do we reward squeaky wheels and
encourage them to keep squeaking? Learn about your part.
The Power of "I'm Sorry"
- Apologies -
how they work, why they work, when they work, if they work. Learn how to
apologize without giving in and how to use an apology to get where you
really need to go.
Issues and Positions and Interests - Oh My!
- How often do we dig-in our heels only to discover that we don't even
know what we're fighting about? Barb talks about how to move from holding
your position to discovering your issues and protecting your interests.
Stop, Look and Listen! - Listening
doesn't just mean not talking or looking interested while the other person
talks -- the whole time thinking of what to say next. Here are some tips
on listening with your eyes, your ears and yes … your mouth.
How Do YOU Resolve Conflict? - Are you accommodative --
avoiding -- competitive -- compromising -- or co-operative in a conflict?
The style you choose can determine the outcome. Tired of always giving in,
or always being right at the expense of a friendship, job, or marriage?
Being Neutral - How to be in the
middle without being eaten alive. People close to you are having a
dispute; you want to help -- but how do you get in to it without g etting
it from both ends?
Picking Your Fights - Knowing when to
get in to it and when to let it be. Everytime a conflict arises, we have 4
choices: we can live with it, leave, talk it over, or go to war. How to
decide which choice is right.
The C Words: Conflict, Communication and Change
- How these three words work together to make life peaceful.
There's NO Winner in the Blame Game -
Getting stuck on the past and who did what to whom. While understanding
what happened and taking responsibility is an important part of resolving
conflict, staying there will prevent resolution. How to move on without
ignoring the past.
"I've Tried Everything, There's No Solving This!"
Why conflicts are not resolved - If goals are not clearly established,
benefits of settlement or cost to maintain the conflict are not understood
or one side has a need to punish the other -- disputes can grow and never