is a voluntary process in which parties involved in a dispute utilize a
trained, neutral third party to assist them in reconciling their
differences by resolving or managing their conflict through communication
and open discussion of issues. The parties determine their own resolution
through a process that allows joint action toward a mutually amicable
resolution. This confidential informal non-threatening environment usually
solves the conflict and restores the personal relationship.
is a positive form of alternative dispute resolution
• Mediation is cost-effective
• Mediation improves relationships
• Mediation can reduce or prevent conflict escalation
• Mediation is confidential
• Mediation provides process management and support,
the parties decide their own outcome
is natural, and sometimes disputes arise. Unresolved conflicts can grow,
creating pain for the parties involved and those around them, disruption
at work or at home.
Win Win Training and Mediation offers the services of Barb North with
years of experience.